FAQs

You can phone or email me, to arrange a suitable time for an on-site visit and survey. Yes, of course it’s FREE I will offer advice and an accurate quote with no commitment from you.

Yes, I work six days of the week including Saturdays. I do not work Sundays or bank holidays.

When I undertake your FREE survey, I will give you an accurate time scale. I have very up-to-date machinery, a powerful truck mounted system, that will complete the work faster and more thoroughly than any other system so your home or business can return to normal as quickly as possible.

No, All I ask is you move smaller objects and breakables. Most furniture I can move, clean and put back as I progress. All furniture legs are protected with foil tabs or styrofoam blocks until the carpet is dry. This will stop any dye or rust spots from marking the carpet.

Yes I can move furniture. I normally move, clean and put back as I go along. I don’t move heavy flat based furniture or large screen TVs.

This depends on a number of factors. How soiled the carpet is. How dense the carpet fibres are. The weather. My truck mounted cleaning system will leave the carpet touch dry normally. It is important to give the room air flow with a window open so your carpet should be dry in 2 to 4 hours.

Yes you can walk on your carpet. I will supply you with pairs of blue overshoes so you do not mark your clean carpet.

I accept Bank Transfer, Cash or Cheques. I provide an invoice on completion of the cleaning with all the details on. And, of course you only pay me if you are happy with my work.

With over 35 years experience I can tell if a stain is permanent or fixed. With the correct techniques most stains can be removed but no carpet cleaner can guarantee complete removal of all stains.

This can happen with unsuitable cleaning systems. You can be assured that due to my training and many years of experience, I will use the correct cleaning system. Some systems are unsuitable for certain purposes and will leave sticky residues which accelerate re-soiling which defeats the purpose of cleaning the carpet. I also rinse out the fibres to leave a neutral PH using a mildly acidic rinse, that conditions the fibres and fabric.

Absolutely not, in fact Shaw and DuPont Industries as well as other carpet manufacturers prefer this method. It’s considered to be the only way to remove deep soiling and other embedded contaminants.

Some types of carpet are prone to shrinkage. I will advise you at the time of survey. Measures will be taken to prevent any shrinkage, so don’t worry. If the carpet is fitted professionally, the problem should not arise.

No, I am a sole trader and started my business in 1984. Most of my business is regular customers who tell their friends and family. But new clients are always welcome.